Jeff Lynch

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Senior Cloud Engineer,  Finchloom

April 2021 —  Present   2 months

• Team lead providing end-user Technical Support for a Cross-Tenant Azure migration for a large and diverse healthcare company.
• Produced end-user and business process documentation, ticket analysis, identify root causes and engage engineers to make continuous process level improvements to systems and programs.

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Lead Technologist [Technical Program Manager],  Amtrak

July 2018 —  July 2020   2 years

Manager and technical leader for Amtrak’s ADA-compliant PIDS (Passenger Information Display System). Collaborated with the engineering department, negotiated with vendors, internal and external stakeholders to evaluate products, design and construct infrastructure, hardware and software solutions to solve business problems.

• Executed deployments in over 70 stations nationwide with more than $75 million dollars in assets. Projects included Amtrak’s flagship stations New York, Washington, Philadelphia and Chicago with ridership exceeding 20 million passengers annually.
• PIDS SME for the $1.6 billion Moynihan train hall renovation. Led meetings with multiple agencies and vendors to define technical specifications, business rules, legal obligations, and design.
• Conducted evaluation of vendor solutions and made recommendations to determine if the solution should be purchased or if the product could be developed in house.
• Accepted ownership of the PIDS API project and further defined the requirements and negotiated with the vendor to reduce the quote from $850k to just over $200k.
• Built solutions and implemented processes internally to reduce reliance on vendors. These cost savings initiatives reduced PIDS OPEX support costs by over 1 million annually.
• Managed the migration of the GPS tracking system for locomotives from the data center to IBM Cloud. Required coordination over multiple days with IBM and AT&T engineers to implement on the fly firewall changes in a phased approach to eliminate disruption to service operations in CA.
• Directed the design, build and testing of the national software solution, and all subsequent bug fixes, enhancements and integrations.
• Managed vendors, worked closely with internal/external engineers.
• Managed the migration of dev and prod servers from existing data center to AWS Cloud.

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Systems Engineer,  DISYS (Amtrak)

November 2010 —  July 2018   8 years

• Technical lead during the RFP process to conduct product evaluations for software solution.
• Directed the software development pilot of Amtrak’s ADA compliant PIDS solution using Agile.
• Built and administered the PIDS infrastructure, patching, and security fixes nationwide with thousands of devices and managed multiple vendors and support personnel.
• Lead for NY Penn Station project where the station was upgraded with a new system where we constructed new server rooms, network infrastructure and server clusters. The challenge was to mitigate the impact to the 650,000 commuters that pass through the station daily.
• Designed a distributed PIDS system for the 185-million-dollar ARTIC project in Anaheim, CA. Integrated with Metrolink to provide information to passengers concurrently for both services.
• Managed the migration of dev and prod servers from existing data center to new data center.
• Supervise the deployment, operations and maintenance vendors and ensure adherence to the agreed upon 98% uptime Service Level Agreement and all required reporting.

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Enterprise Desktop Analyst Level 3,  CNSI (Amtrak)

January 2008 —  January 2010   2 years

• Developed and implemented an enterprise patch management plan for all corporate computers.
• Led a team that performed enterprise asset inventory for all IT assets at 586 locations.
• Performed tier 3 and executive support for the enterprise and provided root cause analysis.

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IT Manager,  CNSI (Amtrak)

January 2007 —  January 2008   a year

• Supervised a team of 10 employees responsible for the scheduling, build, configuration, and deployment of 5000+ pcs throughout the enterprise.
• Developed an automated imaging, and deployment network which tripled the number of pcs configured per day.
• Evaluated vendor solutions and made recommendations to management.

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Deployment Field Team Lead,  PCN (Amtrak)

January 2005 —  January 2007   2 years

• Supervised a team of 10 employees responsible for the scheduling, build, configuration, and deployment of 5000+ pcs throughout the enterprise.
• Developed an automated imaging, and deployment network which tripled the number of pcs configured per day.
• Evaluated vendor solutions and made recommendations to management.

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IT Manager Depot,  HP (J.P. Morgan Chase)

January 2003 —  January 2005   2 years

• Managed an inventory over $100k of HP printers, parts and hot swappable PCs.
• Led a team of 3 technicians responsible for break/fix including a one-hour SLA for traders. Developed an automated imaging, and deployment network which tripled the number of pcs configured per day.

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Lead Software Tester,  HP (Astrazeneca)

January 2002 —  January 2003   a year

• Led a team of five engineers who executed test scripts for enterprise software testing

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Computer Information Systems

Devry University

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Certified Cloud Practicioner, Amazon Web Services

Awarded on: Jul 01, 2020

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A+, CompTIA

Awarded on: Apr 01, 2003

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ITIL

Awarded on: Aug 01, 2009